Put a Human Face On It

There's a fast, easy, and (almost) free way to improve customer service, job satisfaction, and efficiency/accuracy of your employees.

Ready for it?

Simply share pictures and stories of your customers, clients, and staff.  Studies show that radiologists (who usually see only x-rays, not patients) spent more time on and gave more accurate diagnoses when a patient's photo was attached to x-rays. Similarly, Ritz-Carlton asks employees to spend a few minutes each day sharing how they went the extra mile for customers, with the result that customer service improved. And speaking from my own experience working at a media agency, when I received an email from a listener or viewer of a product I was working on, my next set of scripts was always a little more creative.

​It doesn't take much to put a human face or story to the work your people do. And it is worth the effort. If you need help brainstorming an effective way to do this at your company, I have some creative problem solving techniques that can help.